Privacy Policy

Effective Date: April 1, 2025

At Salem Pest Solutions, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal data when you use our services. By engaging with our services, you agree to the practices described in this Privacy Policy. 

We may collect the following types of personal information when you interact with us: 

• Personal Identification Information: Name, email address, phone number, mailing address, and billing information. 
•  Service-Related Information: Details related to pest control services provided to you, including property details and service history. 
•  Payment Information: Credit card or other payment details processed through secure, third-party payment processors. 
• Technical Data: IP address, browser type, and device information when you visit our website or use our online services. 
  

SMS opt-in or phone numbers for SMS purposes are not shared with any third parties or affiliate companies for marketing purposes.

However, we may share your information in the following situations:

• Service Providers: We may share your personal information with trusted third-party service providers who assist in delivering our services, processing payments, or helping us run our business (e.g., payment processors, customer support providers). These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
  

We implement reasonable security measures to protect the personal information you provide from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. 

You have the right to: 

• Access: Request access to the personal information we hold about you. 
• Update/Correct: Request corrections or updates to your personal information. 
• Delete: Request the deletion of your personal information, subject to applicable laws. 
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. 

We may use cookies and other tracking technologies to enhance your experience on our website, analyze website usage, and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of the website may not function properly without them. 

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. 

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: 

Salem Pest Solutions, LLC 

Email: requests@salempestsolutions.com

Phone: (336) 971-1889

Address: Winston-Salem, NC 27103 USA

SMS Terms & Conditions 

1 - SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with any third parties or affiliate company for marketing purposes.

If you have consented to receive text messages from Salem Pest Solutions, LLC, you may receive messages related to the following:

• External conversations (related to service inquiries and follow-up on services provided)
• Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Salem Pest Solutions, LLC at any time."

Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per month related to your external conversations.

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. 

You may opt-in to receive SMS messages from Salem Pest Solutions, LLC in the following ways:

• By submitting an online form
  

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.salempestsolutions.com/contact-us

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

Message and data rates may apply. 

You can opt-out at any time by texting "STOP." 

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages. Message frequency may vary